Have Questions?
We've Got Answers.

From how Tandem works to how it keeps student data safe, we've pulled together answers to our most frequently asked questions from educators and administrators.

Don't see yours? We're happy to help, just reach out.

Frequently Asked Questions

Getting Started

What does Tandem actually do?

Tandem is a software platform built specifically for special education teams.

It brings your IEP management, compliance tracking, documentation, and team communication into one place—so nothing falls through the cracks and your staff spends less time on paperwork and more time with students.

How does Tandem integrate with existing systems (SIS, IEP softwares, etc.)?

Tandem connects to existing systems through secure file imports, SFTP, and direct API integrations. Additionally, administrators can upload student rosters and IEP documents directly into Tandem.

IEP PDFs are automatically read and processed so the information is available to educators without manual data entry. There is no live sync required—your existing systems stay unchanged.

Is Tandem hard to learn? Is there training and onboarding support?

Tandem was built by talking to hundreds of educators. We designed it to feel like your workflow, not change it. We will be there with you every step of the way to provide training and answer all your questions.

How does Tandem use AI?

Tandem uses AI to help educators manage their IEP caseload and understand student information.

When a teacher asks a question, the AI looks up the actual data from that student's records before responding—it doesn't guess or generate answers from memory. The response is then checked by a second AI reviewer before it reaches the educator, ensuring accuracy.

Platform & Features

Can I see my IEPs from year-to-year?

Yes! We know that student progress happens over time, not just one school year. Tandem will take all your documents (IEPs, evaluations, progress notes) and puts them in one place. Better yet, our AI uses this historical information as context to improve outputs and recommendations.

Does Tandem help me manage my IEP dates?

Sure does. Tandem unifies your annual IEP and evaluation dates in one place. It also notifies you when you have due dates approaching, and when dates are overdue.

Does Tandem track my service minutes or progress data?

Of course, and it does it in one step. Instead of creating spreadsheets and documenting in multiple places, Tandem unifies IEP goal progress monitoring and service minute tracking. Same tasks, but now you only do them once.

How can I get support with Tandem?

You may reach out to support@goingtandem.com.

Does Tandem support 504s or MTSS?

We know that students are complex and have varying needs. We are working hard to make sure we can support 504 and MTSS workflows. Check back soon!

Privacy & Security

Is Tandem FERPA compliant? How does it protect student data?

Yes. Student data is protected at every step. Before any question is processed by AI, student names and IDs are removed — the AI never sees real student information. Also, both the AI and educators can only access students on their own caseload, and every action in the system is permission-controlled through role-based access control.

See our detailed privacy policy here.

Does Tandem share information with third parties?

Tandem uses trusted third-party services to operate—including cloud storage, authentication, and AI processing—all under strict data agreements. Critically, AI providers never receive real student names or IDs; only anonymized content is sent for processing. Student documents are stored securely in encrypted cloud storage. We do not sell or share student data for advertising or any purpose outside of providing the Tandem service.

How does Tandem prevent hallucinations and false information in AI responses?

Tandem's AI is designed so it can only answer based on information actually in the system. It cannot make up or infer details—every response must be grounded in retrieved records. Before an answer reaches an educator, a second AI independently reviews it for accuracy.

If the answer doesn't meet our confidence threshold, Tandem will say it doesn't have enough information rather than provide something potentially incorrect.

For Administrators

How does Tandem help prevent compliance problems?

Compliance failures usually start small: a missed deadline, incomplete documentation, a service that slipped through. Tandem catches those gaps early by automatically tracking IEP timelines, flagging missing documentation, and alerting your team when a student isn't receiving services as planned.

What kind of information can I see across my school/district?

Administrators will have access to reporting to help guide their school teams. They can see progress monitoring, service minutes and critically over due items for their entire building. Admins also have access to dashboards and reporting around student demographics including LRE, behavior plans, disability categories, services.

Can Tandem be customized for my district’s priorities and practices?

As part of the onboarding process, our team will work with you to be sure Tandem is customized to the goals and priorities you need.

Still Have Questions?

We'd love to hear from you.

Request a demonstration of Tandem or reach out directly. We're here to help.